Effective October 9, 2026
Inspect your order
Please inspect pickup or delivered items promptly. Report a production defect, damage, missing item, or material difference from the approved specification as soon as possible, preferably within five business days. Include the order or job reference and clear photographs when relevant.
Custom products
Correctly produced custom, personalized, decorated, cut, printed, embroidered, or special-order products generally cannot be returned because they cannot be resold. Customer-approved spelling, sizing, design, color, and placement choices are not production defects.
SETX production errors
When SETX confirms that an item was produced incorrectly or is defective, the normal remedy is repair, replacement, reprint, or another agreed correction. SETX may request the affected item be returned or made available for inspection before completing the remedy.
Shipping damage or loss
Keep packaging and photograph visible damage. Carrier claims may require supporting information and may have reporting deadlines. Delivery scans and address information will be reviewed before a replacement or refund decision.
Retail or premade items
Any return eligibility for an uncustomized retail item will be shown at sale or confirmed by SETX. Items must not be worn, washed, altered, or damaged. Do not send a return without authorization and instructions.
How to report a problem
Email [email protected] or call 409-207-7874 with your reference number, a description of the issue, and photographs when applicable.